1. Right to Cancel(/Revoke)
You have the right to cancel your order unless the order is personalised - your order may already be made and printed.
2. The Cancellation Deadline
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel within 2 hours of your order.
If you would like to return an order you have received you have 14 days to do so.
3. Effects of cancellation
If you revoke this contract, we will refund all payments that we received from you, including delivery costs (with the exception of additional costs, that result from your choice of delivery other than the cheapest standard delivery option we offer) immediately and at the latest fourteen days from the day we received your notification of your revocation of this contract. For the refund we will use the same payment method which you originally used for this transaction unless we expressly agreed otherwise with you. You will not be charged any fees for this refund in any case. This only counts for orders that have not been personalised or shipped.
4. Right of Retention
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
5. Return Shipping
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
This only counts for orders that are not personalised.
6. Costs of Return Shipping
You will have to bear the direct cost of returning the goods.
7. Value Replacement for the Delivery of Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If the goods are returned to us damaged you will not be refunded.